How Do I File A Complaint With Air New Zealand?

Air New Zealand, the national carrier of New Zealand, is famous for its best services, policies and commitment to sustainability. Sometimes you may encounter some inconvenience with the airline member or something related to your check-in. In this case, you must have wondered, How Do I File A Complaint With Air New Zealand? The airline’s rich history and reputation connect people to New Zealand’s stunning landscapes, vibrant cities, and unique cultural experiences. Air New Zealand is an old airline company. Read the full article to learn about complaining with Air New Zealand.  

How Do I File A Complaint With Air New Zealand?

Below are some steps to file a complaint with Air New Zealand. 

  • Visit the Air New Zealand complaint helpline. Contact Air New Zealand or dial 000000. 
  • You can visit the Help Centre page and Go to Need more help. 
  • Enter your title
  • Write your first name 
  • Write your family name
  • Enter your email address
  • Punch in the Booking reference number
  • Write Airports numbers
  • You will get a question feedback box
  • Write your complaint and check before you submit   

How do I request a call back on Air NZ?

Air New Zealand provides every support to their passengers. Call the official number of the Airlines and follow the instructions of the IVR

  • Press 1 and select your language 
  • Press 2 to reserve the flights 
  • Press 3 for booking queries
  • Press 4 to get a callback  
  • Press # for special assistance

What time does Air New Zealand Call centre open?

If you have any query related to baggage policy, ticket booking, or any other problem, call the customer care number of Air New Zealand. Interestingly, they are available 24/7 to solve your issues.

Follow the steps behind to get connected to a live agent. 

  • Go to the official website of Air New Zealand. 
  • Choose the “Help’ option.
  • Tap on the chat
  • Punch in your Id and Password
  • You will get a box
  • Enter your concern
  • You will get a response from an agent

Is the Air New Zealand call centre open for 24 hours?

Yes, Air New Zealand’s call centre is open 24 hours. 

How do you ring Air New Zealand?

You can dial 00 64 9 357 3000 or visit the Air New Zealand website to get in contact with Air new zealand 

  • Call 1-800-262-1234 for reservations and inquiries (Toll-Free) 
  • You can reach 1-800-262-1234 if you have a feedback
  • Same number for Baggage Services
  • Airpoints inquiries
  • To get assistance for customers with disabilities

You can also contact Air New Zealand through your social media. Below are their social media handles.

How long is the Air New Zealand wait time?   

As per the update in January 2023, the wait time is four minutes for domestic customers. 


Air New Zealand is a leading airline in the Asia-Pacific region, connecting travellers to the wonders of New Zealand and beyond. With a rich history, a modern fleet, and a commitment to excellence and sustainability, the airline offers a seamless and enjoyable travel experience. In this article, you will learn how to complain about your issues to Air New Zealand. Hope you travel safely.  

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